I've ordered from UO several times and it all seems to start out great then slowly go downhill, as if the more you buy from them the less they value you as a customer. My first few orders were smooth experiences, receiving exactly what I ordered within 1-3 days of purchasing, until recently. Refunds are a 50/50 chance, if they cancel an item you'll never be refunded! ALWAYS pay through PayPal, you'll have more of a fighting chance to get your money back! Most things on their site are veryyyy overpriced and incredibly low quality. Certain items will always be on sale like their duvet sets are always 'marked down' from £50 to £40 while quality wise they feel like something that really wouldn't be worth more than £10 maybe £15 max. I usually don't buy more than staple items and some glass wear from their site so I can't comment on the quality of most items. My most recent order I was sent an item completely different and unrelated to what I'd ordered. I'm suspecting the site glitched and allowed me to order an out of stock item so they sent me something of 'similar value'. Not sure how an ugly, paper thin mini skirt that looks like something you'd buy from aliexpress for £3 can be sent as a replacement for a pair of £60 jeans?? Anyway, I'm still waiting on a reply from customer service!
