urbanoutfitters

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Beware of in-store returns

Beware when purchasing and trying to make in-store returns in the Cambridge branch!!! Tried to make an in-store return 1.5years ago and got told they having technical issues and can only give store credit. Took ages to sort out. Purchased an item last week and surprise surprise the store is saying they having technical problems and can only offer store credit!!! What are the chances??!! Will definitely think twice before shopping at Urban Outfitters again.

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Date of experience: Dec 02, 2023