urbanoutfitters

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Online Failure. I went to store and the young lady who…

I went to store and the young lady who placed my order online was excellent. However the item not only arrived 3 days late, it wasn’t the item we ordered. Very frustrating, no time to fix it before Christmas, no customer service other than a “chatbot” which is useless. Will have to wait and go to store to get same discounts I originally ordered with. I will not be ordering online from them again. Total failure for no reason

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Date of experience: Dec 22, 2023