I usually love this store and I appreciate the sales and good array of clothing. Fast delivery too. However, I am really disappointed with the customer service. In recent years it has worsened so much. I ordered a set of trousers in a size small and wanted to exchange them for a medium. I also emailed them to ask if they can do this too. I put in the return note to please return the small if they no longer have the medium in stock. After five days I was told that the medium was no longer in stock and they asked if I wanted the small back like I originally said. I checked the website and I saw that the medium was not sold out even though they said it was. They had asked me if I wanted to keep this more and I said yes, and I also had said this before they even received the parcel. But instead of listening to anything, they just refunded me. I then had to buy the medium separately and pay for shipping when I wanted an exchange. Customer service completely ignored my requests and I’m really disappointed. I am glad they did refund me but that is about it. Shame.
