They can't take payment for a online gift voucher to be delivered via email. Once you query the hold up you get an email saying contact this other team, it's seems forwarding an email internally is too advanced for this company. The second team wants a bank auth code, yep, call your bank. Why? The reality is because they payment processor can't process the payment correctly. The kicker here is three family members with three separate banks had this problem all last week.
