I am doing a comparison here between UPS and ParcelForce.UPS have always delivered on time.ParcelForce have managed only twice in 65 attempts.The issue is communication...important for a logistics company.At ParcelForce they cannot or will not (I am not exaggerating here) read or speak clearly.I have CCTV/recordings to prove .This invariably leads to a breakdown in deliveries.I am fully aware of the std line 'we deliver millions of parcels and the majority of customers etc etc' however I have never had to contact UPS as they get it right first time.
