Thanks to Uniqlo, I have nearly no Christmas presents to give to my family this year. The customer service is truly the worst I've experienced for as long as I can remember.Ordered almost all my Christmas presents this year from Uniqlo, on 7th December. The website and order confirmation clearly stated the order would be processed within 3-5 working days, so I would receive my order well ahead of Christmas. 12 days later and the order is apparently still being 'processed' and so has not been shipped. Uniqlo seemingly have no interest in responding to their customers. Three emails sent without response (despite the automatic reply saying all emails are responded to in 1 to 2 days). The wait to speak to their chat bot online is 1.5 hours and it closes at 4pm, meaning it's impossible for me to use as the wait time is longer than my lunch break. It takes 45 mins to an hour to get through to anyone on the phone. When you do manage to speak to someone on the phone, they're perfectly polite and seem to want to help, but seemingly can't actually do anything useful. Tell me when the order might actually be sent? No. Issue a refund so I can buy some other Christmas presents instead? "My supervisor says we can't do that." Change the order to express delivery to at least give it some chance of making it by Christmas if it is eventually sent? "My supervisor says we can't do that."Throughout all this, Uniqlo has continued to send me marketing emails nearly every day encouraging me to buy more things from them online! Even though their warehouse and customer services department seems to have completely collapsed. Unbelievable!
