Uniqlo decided not to be a customer-centric company. They literally don't care about customer satisfaction any more. I had to change an item at the store and was treated very disrespectfully by the manager. I was informed that I cannot make any returns but only exchange it. When I underlined that in this case, I had to be informed while buying, the manager called "Zee" had a very unhelpful and disrespectful attitude telling me that I can bring the case online if I am not happy with this procedure, it is the customer's responsibility to know this kind of information, etc. How can a customer know that a return cannot be done but only an exchange, if you don't tell them? (I mean in this age? Where do we live? What kind of a store doesn't accept returns? If it doesn't not how knowing this can be the customer's responsibility?) I am extremely dissatisfied and will not turn back to Uniqlo ever again!
