uniqlo

1.4
1.4 from 2.0K Reviews and Ratings
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Size charts are wrong, it costs to return items.

Very disappointed with the customer service who really couldn't care less about helping customers. The items we ordered ended up being a size or two larger than advertised, when we tried to exchange them they would only do a return for refund minus the return shipping cost. Meaning we would be out of pocket and would have to pay postage again to reorder. Customer service asked for pictures, and then told us they didn't see anything wrong: we have ordered XS tees advertised as a 32-35 inch chest which measured 38 inches at the chest, and a S which was meant to be 35-38 which measured a whopping 44 at the chest. Apparently this is an acceptable size variant for uniqlo, and they were not prepared to do anything at all to help. Order No: A041296268

2
Date of experience: Aug 10, 2021