I shopped at the Bluewater store in the Uk 10th dec realised when I got home had been overcharged for my item. sent two emails to customer services not reply, eventually 15th I got to chat with a customer services agent on messenger attached receipt etc and said the refund would be done 24hrs later, on 23rd dec messaged again advised it takes 15 working days now and should be with me 27th the latest, I am still waiting. Been shopping at Uniqlo for years but not now service is shocking