Update: If you have an issue with a return or refund, just call them! Don’t bother with email or the online portal. Their number is 020 3960 5299. To echo what a previous reviewer said, they are much more helpful on the phone. I think their online systems are pretty broken, which is a shame as the clothes are brilliant quality.Original review: When I returned a few items, I was refunded the wrong amount. I had returned two of the same top but my refund only included the amount for one. When I sent a screenshot of the return confirmation email which shows the quantity of items and the amount, the customer service rep rudely and incorrectly told me they had refunded what’s shown in the returns portal. So I’m now going to have to waste time on the phone to Uniqlo and probably end up raising a dispute with PayPal.
