I bought a linen shirt and it shrank after one wash on a delicate cycle. Took it back to the store, they said they couldn't do anything unless I spoke to customer services. Spoke to customer services and they said take it back to the store. Took it back to the store and they refused to even look at it and said they wouldn't consider return etc as it's not their policy. I have since been emailing customer services who have asked for multiple pictures of the shirt, receipt etc, measurements, comparing to another shirt. After sending all of this, they eventually say they cannot do anything as it is the store's decision. So I am left with a shirt which I paid £40 for but I cannot wear as it is too small for me. I feel like I have been dealing with a robot throughout this entire experience. Horrible experience of a large completely faceless and impersonal brand. It is shocking that this kind of consumer experience is allowed to happen but perhaps just another result of our increasingly impersonal, uncaring materialistic modern society..
