Honestly, I used to be a die-hard ULTA fan and supporter. After my experience today, I unfortunately and devastatingly have to say that I can no longer support them. I had a terrible customer service experience with them today, over something literally appallingly minuscule. After over an hour on the phone with the customer service AND supervisor, they literally still could not resolve my concerns or be cooperative or anything over an issue that was a fault of ULTA's. I truly wish this could have been resolved, because I have been a loyal ULTA fan for years and years and years, but after today, I am ashamed to have supported this company so strongly for so long. Unfortunately, today marks the end of my 10 year relationship with ULTA Beauty, and it is quite heart-breaking.
