Over the last three years of using the Ulta app on my cell phone or ordering online at ulta.com - every order I place my bank flags the purchase as fraudulent. EVERY. SINGLE. TIME. It doesn't matter if it's $25 or $300. I called Ulta customer service this morning to obtain assistance in placing the order that was initially flagged as fraudulent activity after I spent an hour on the phone with my bank to release the hold on my card. The first person I was speaking with - we lost audio so I called back and that woman told me she couldn't find my order using my email address. Why didn't she exhaust all the possible ways of looking for my order before telling me she couldn't find the order? I spoke with a supervisor/manager and she told me they can't see my order without the order number. If there is an order number that means the order was successfully placed, so why would I call for assistance if the order was successful? Why do they offer the option for order assistance if they can't actually offer assistance? I prefer shopping online, but if I have to go through my card's fraud department every time I want to order something from Ulta, I will find another company. Unfortunately nobody at Ulta wants to help figure out why this keeps happening....
