I had ordered a perfume online to be delivered to my daughter for her 23rd birthday. Since the pandemic has us all feeling isolated, I wanted her to receive a gift. The perfume never showed up so I called Ulta and they told me it was marked delivered and they had a photo of the delivery. The photo indicated that the perfume was delivered to the wrong address and I was advised that a supervisor would contact me within the next 24 hrs. Well... that never happened! I could not believe that they had the proof needed to resolve the situation by immediately sending a new perfume.... which they did not do. I was advised that a supervisor determined that I would not be getting a refund nor a new perfume sent. I was shocked!!!!! It finally took 5 days, 2 more phone calls and 11 emails to get a refund.
