ulta

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Inconsiderate staff. Will no longer shop Ulta

2295 Market Place Blvd., Cumming GA 30041Walked into Ulta only to greeted with "Do you have a mask?"I explained wearing a mask activates my claustrophobia, I can't wear a mask. I was then informed I would have to wear some face shield if I would not wear a mask?I'm suppose to wear a mask, but I'm there to purchase make up. Am I the only one to see the ridiculousness with the concept?!? To begin with, legally I am not obligated to explain a medical condition because of HIPAA. Second, to be greeted with "Do you have a mask?" doesn't necessarily quantify as a friendly greeting. Lastly, the staff employed are uneducated to understand what claustrophobia is. A face shield is going to circumvent what I feel emotionally because of claustrophobia? Ulta has no qualms with my anxiety brought on by a handicap of claustrophobia as long as I conform to wearing a mask. So in conclusion I'll shop online from my makeup products websites. Rude, inconsiderate, and ignorant to say the very least.

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Date of experience: Feb 23, 2021