I called the location of 14275 E Sam Houston Parkway on Tuesday to schedule a hair appointment. They said they had an opening this Sunday which is today at 2. I said that would be perfect. I get to the salon and was told there was no stylist today and no scheduled appointments. I looked back thru my phone calls and that was the store I called. Never again will I go there again. Spoke to Amanda the manager and she said sorry there is nothing we can do. So anyone who schedules an appointment please be careful.