I been an Ulta customer for years I am even consider a Diamond customer and I have never been so disappointed and frustrated with them. Last weekend 9/3 was my birthday I received a flat iron this weekend 9/11 I tried to exchange it for something I’ll actually use and they tell me I can’t with do that without the information of the person who purchased it or a receipt and that I was just stuck with the flat iron. I then called the 1800 number just to be told the same that unfortunately they can’t exchange it if I don’t have the information. The flatiron and everything it came with is in the box I do understand that they have rules but it’s been 1 week and that’s frustrating. To top it off the cashier tells me that she can’t go tracking every purchase made with this flat iron.
