I was banned from purchasing online after submitting claims for missing items. I proved that items shipped were 6lbs less than what was supposed to be in the box. I have lots of points as a diamond member that I am not able to use now. Due to allergies, I am not able to get the vaccine and feel uncomfortable going to store. Many emails sent and phone calls to Customer support and Ulta upper management. They do not care about the customer and will accuse you of reselling their items. I explained in detail that this is not the case. Instead of investigating the issue why so many items are missing, they just block you. I now will purchase from Amazon, Sephora and SkinStore. Horrible customer service after being a loyal customer for years. After searching on the internet, I see there are many customers banned after claiming that items were missing or returning damaged items.
