Trying to get a recently decreased loved one's retirement account distributed to family members.10 weeks after notification and we still don't have the money.UBS took 3 weeks doing a legal review before asking us to sign and notarize a letter of authorization. After the letter was sent in it took another 2 weeks to approve it. Then it took another 2 weeks to just schedule an appointment to create the our UBS accounts to be funded from the decreased accounts. It took another 3 weeks for the accounts to be created. We're waiting on funding now and per UBS it's just 1-3 business days. We are waiting on funding so we can roll out the funds to other financial institutions.Additionally they have grossly under performed compared to their peers. My loved one's account only increased 25% in 20 years. My own and family members have accounts at other financial institutions have increase 125%+ in that time.
