It's a shadow of what it once was. People should be using chargebacks against Uber Eats freely and gratuitously where they are not providing the service paid for, and for a failure to provide any subsiquent standard of customer service which makes the platform usable. They appear to have a "customer is always lying" default policy and often refuse to do anything or make it impossible to get any customer service by simply putting people in endless loops of emails and non responses with the primary goal of exhausting the complainant.Simply use your banking or credit card app to open a chargeback against Uber Eats and send photographic evidence/screen shots of their failure to come to a satisfactory outcome, or outcome of any kind despite unreasonably high efforts to get some kind of resolution.The staff are not paid enough, they can not earn a living doing full time hours. The standards of the delivery staff have dropped massively. It's clearly being run on the backs of legal and illegal unskilled migration. More often than not they are not aware of road laws and are riding bikes at speed on pavements and not stopping at red lights or at pedestrian crossings. They are often using modified e-bikes turned into an illegal e-motorbike with speed and throttle modifications. You should consider yourself extremely lucky if the driver understands basic English, mostly they can barely understand their satnav.Most outlets I have ordered from are shrinking the size of their portions while massively increasing their prices at the same time on delivery.In general Uber's standards have fallen below the value of their proposition, which began after uber stopped throwing money at getting people interested in their platform and then stared charging a subscription to get the same service as previously. It's the poster child for modern American platform decay and ticks all the boxes. First get users interested by spending money acquiring them, then spend money getting food outlets to join, and then once everyone is on board with the capture of the market, proceed to degrade the value for both users and food outlets, and add service fees, delivery fees and subscription fees for all parties so Uber can get back the money they spent getting everyone on the platform in the first place. Uber Eats is pretty much dead to me unless they send me a significant discount to use, and I have the money to order. Otherwise it's a no from me, and I advise others to avoid it as well.
