3 years ago I placed an order which was cancelled by the shop but not refunded. Eventually I got a refund but the tip was not refunded. I make no other orders. Last night I ordered and it arrived late, cold, with missing items, delivered by someone other than the named delivery driver. Apparently because I have had numerous other refunds (one) I’m not entitled to have this order rectified. Disgraceful practise and I shall have to do a credit card charge back and simply not use them again.
