uber

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Arrived at wrong address

My daughter booked us a uber for 5.30 as we were going to the airport. We don't have the uber app . We stood outside our property from 5.15 till 5.55 no uber turned up . We live on a new estate. To get to our property you can only come in and out one way and that's where we stood. Eventually we had to phone a local taxi firm otherwise we would have missed our flight. My daughter checked her app and they said the driver had arrived. My argument is the driver might well have arrived on our estate but he definitely didn't arrived at our property. It made for an expensive and stressful start to our holiday. We will definitely not us this service again.

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Date of experience: Mar 12, 2025