Terrible Experience – Scam Driver and Unhelpful Customer Service Person : HimanshuI had a very disappointing experience with Uber recently. The driver intentionally took a longer route to inflate the fare. When we questioned him mid-trip, he casually claimed he had taken a wrong turn and would turn back — but the damage was already done.The original estimated fare was $29, but we were charged $51. I immediately contacted Uber support with a screenshot of the original estimate as proof. Despite this, they dismissed my concern, insisting that $51 was the “correct fare” based on the route taken — completely ignoring the fact that the route was manipulated.Their responses felt generic and possibly AI-generated, showing zero accountability. Even after escalating and presenting clear evidence, there was no apology or attempt to make it right. In the end, the overcharge was processed anyway.This experience felt like fraud, and the lack of genuine support made it worse. Uber needs to do better — both in vetting drivers and handling complaints. One star, and I won’t be using Uber again anytime soon.
