I had a horrible experience with Uber in Naples, and I strongly advise everyone to avoid it. I feel like I’ve been completely scammed by both Uber and their local partner, itTaxi.On April 6, 2024, I took a ride with itTaxi, booked through Uber. The journey was about 12 km and lasted only 27 minutes. The final taximeter reading was €37.44, which is already a normal fare for Naples. However, Uber charged me a shocking €87.00.At first, Uber tried to say that the final price was based on the taximeter reading. But when I provided photos showing the taximeter reading at €37.44, they suddenly claimed there was a "double urban rate charge". This is absolute nonsense – anyone who knows basic math can see that doubling €37.44 would bring it to about €75, not €87! Uber lied and couldn’t justify the charge.I demanded a breakdown of the fare, but Uber failed to provide any. They told me to contact itTaxi directly. But when I did, I was completely ignored. itTaxi is a ghost—they don’t respond to emails, and now I’m stuck with no answers and no support.This entire experience was a scam. Uber should be ashamed of allowing this kind of behavior in their system. I will never use Uber again in Naples, and I strongly urge you not to as well.
