Long story short, Uber pre-book is not a service you can rely on. If you’re pre-booking a ride/ taxi for a time sensitive event, I would recommend you use another company. Uber should not offer a pre-book service if they can’t provide it. I had pre-booked an Uber approx. a week in advance for a ride to Gatwick airport (ahead of a holiday/ vacation).The pick up time was in the early hours of the morning at 4:15AM.On the day, Uber cancelled my driver 11 MINUTES before the pick up time. It was incredibly stressful trying to find an alternative given we didn’t have the luxury of time and we’re now at risk of missing our flight. The Uber representative I spoke to on the phone was polite but not helpful at all and didn’t seem to understand the urgency or issue. We were lucky that eventually we secured a driver who picked up our ride & we made it to Gatwick in time to catch our flight. He couldn’t believe what had happened with Uber. The ride cost more than what the pre-booked ride was. It took countless messages back & forth with Uber before they said they would refund the difference. I’ve never been so stressed ahead of a vacation/ holiday.
