Ordered a premium ride with a large SUV (as advertised on driver's profile) (had several large suitcases). Driver showed up in an old Corolla. Said can't fit our bags because his trunk was full. Went to cancel and discovered that Uber charges a hefty cancel fee. Then the driver said, if I pay him $25 cash and bypass Uber, he'll take us. Trunk no longer full? He hung around pushing repeatedly and aggressively for the cash ride and continued to hassle my wife while I called Uber, told them the story, they said they'd credit the cancel fee but never did. Didn't want any info on the scammer driver.
