Disappointed by Uber – Rejected a Valid Cleaning ReimbursementAs a professional driver in London, I was extremely disappointed by the way Uber handled a recent incident. A passenger spilled a liquid on my car seats, which left visible stains and a strong odor. I take great pride in keeping my vehicle clean and presentable, as Uber requires, so I paid £65 out of pocket for professional cleaning.Despite providing clear photo evidence and a receipt, Uber denied my cleaning reimbursement simply because the spill was “not vomit.” This is unreasonable – damage is damage, regardless of what caused it. On top of that, I lost working hours while waiting for the seats to dry.Even worse, Uber refused to engage in any further conversation about the matter. Is this what support for drivers looks like?I sincerely hope Uber reconsiders cases like mine and begins treating its partners with more fairness and respect
