I booked an Uber per a relatives suggestion for a trip to the airport. I booked online unaware that using the Uber app. is the better option. I waited just over 15 minutes pass the specified time to a point of having to choose driving myself costing parking fees at the airport. I was charged a $25 cancelation fee. My pickup location was my home at the end of a cul-de-sac. Other than the email confirming my booking, the cancelation fee was my only other notication. I won't use Uber again.