I chose 1 star because NO stars was not available. Twilio's "customer service" is by far the WORST I have EVER experienced. Horror show! My name is Kelly at 207-838-4542. I own and operate USAnswer Inc. A live 24/7 answering, transferring, messaging service. We have used Twilio for our texting service for many years. We've always been big fans and were planning to move our 8x8 Virtual Contact Center over to Twilio's FLEX platform. However in the light of their pathetic nonexistent "customer service" or complete lack thereof, there is NO WAY we would consider it. Our Twilio texting service went down 2 weeks ago and have lost business because of it. To this day all we're gotten are robotic boilerplate responses that offer -ZERO to address our problem. 2 weeks NOTHING. The TWILIO guy who we were dealing with on the FLEX matter said he has no contact w/ the customer service division but it might be that we're too small to get personal service. If this is true they should be run out of business. A total DISGRACE!
