Absolutely the worst customer service I think I've experienced in a while. There is no customer support number so you're forced to write a ticket to attain any help. Which I did. Twilio has been charging me for months for services they DID NOT PROVIDE ME after THEY DENIED my application because I provide credit repair services. The rep. Alex Monsalvo answered my ticket and went in circles over and over again asking me for information I had already provided him. I made it clear I wanted a refund for all the charges I wasn't provided services for since Twilio denied my application. He asked me for the dates 3 times, then proceeded to tell me they'll provide me a refund for the amount left in my account once I closed my account. That's great but what about all of the payments I already made and wasn't provided services. I wanted a refund for all of it. He then asked me for which dates, and then asked me for screenshots. Then once again asked me for the dates and then again the screenshots. After I wrote an email pointing out that if he doesn't help me that I will be contacting the FTC and the BBB, he FINALLY responded and said HE LOOKED INTO MY BILLING HISTORY and will send the ticket to the billing team! IN OTHER WORDS HE DIDNT NEED ANY OF THE INFORMATION HE ASKED ME TO PROVIDE OVER AND OVER. HE WAS ABLE TO ACCESS IT FROM THE BEGINNING. THIS MEANS HE KNEW HE WAS SUPPOSE TO REFER ME TO THE BILLING TEAM BUT YET PROCEEDED TO RIDE ME AROUND IN CIRCLES!!
