When I am reading these reviews, I am just thinking if Twilio has anything to do with them. Because you cannot judge Twilio if a person scams people using phone numbers provided by Twilio, right? Will you give 0-stars to AT&T when someone scams you with AT&T sim cards? Exactly.I cannot talk much about their customer service, since I don't have too much experience regarding this matter. But if you are using Twilio, you need to have curiosity and tech mind, otherwise, process will be harder to manage.As a person with Tech background, I can say it was very smooth and intelligent to setup your own system in a system that provides you infrastructure. This is it. I see some people compare Twilio with Telnyx. That should be a huge joke. Twilio is a NASDAQ company with Infrastructure as a Service model business. While Telnyx is a private company that automatically blocks accounts without a cause, rejects to delete your account and its data, generate a mess out of everything. There is not a single topic Telnyx could be better. Don't go into such traps.As the reliability, I have been testing Twilio ever since I generated the account and connected it. I am receiving calls and making calls without any problems. It might be costly if you have financial limitations, but everything is clear on their website. You should know what you are doing if you are using Twilio. In terms of rates, most of the other systems offer pricing not cheaper than Twilio. But if you are doing international call forwarding with advanced setups, that could hurt you little if you are on the first steps of your startup.However, in terms of cost optimization, SIP Trunk is always there. You don't have to use it with call forwarding to stay connected on mobile setting. You can automate it with SIP trunk that will be cost optimized.I like the interface, and multiple structures of ways to do things. You can use flows, different programming languages, bins etc. There are almost no companies provide such things. This is very respectful approach of doing things. I found it corporate fitting systems.I think if you remove irrelevant negative reviews and competitor reviews from here, most likely they will have 4-5 stars as long as if people knows how to use IaaS. But if they expect more, their ratings will go down to 3 stars, not definitely 1.I recommend to those tech-savvy companies to use Twilio. But if you have no tech grounds and cannot even use ChatGPT, then just go for some other companies with more customer engagement offerings.
