Never use Fedex Kenya! They are the worst courier company. How they continue their business is beyond me. It has been 6 weeks since my parcel has been with them. The recipient paid the customs fee on time and customer service is ridiculous. The manager Mike is no where to be found. And a third party clearing company known as Delta handling is conning people of money that should never be paid. My parcel left the UK on 10th May and it is now 22nd June and there is no update of when my parcel will be delivered. DHL far more professional. NEVER USE FEDEX! They should be blacklisted. Please see their google reviews as well. Some clients have been left hanging for over 3 months.