We booked a hotel based on the information on TA which confirmed, twice, that breakfast was included. TA linked us through to various providers as usual - we went with Hotels.com. After having booked, we noted that our booking confirmation from Hotels.com said that breakfast would be an extra cost. I contacted Hotels.com, no joy. Nothing to do with them they said, that was information on the TA website so speak to them. Liaised with TA (after battling to find out how to contact them), nothing to do with them either as they simply advertise what the Hotel put on. Spoke to the Hotel, they confirmed that we had booked without breakfast. Thankfully, the hotel did the decent thing and accepted that TA had misrepresented breakfast being included so they would honour it at their cost. Shameful service from TA and Hotels.com both simply passing the buck. In future, I intend to use the site to get info and prices, read reviews etc and then book direct with the hotel. First, these agencies take a huge cut for simply signposting and secondly, by booking direct, at least I'm sure about who I am contracting with so if there is an issue, I know who to deal with.
