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AVOID BOOKING WITH THIS COMPANY AT ALL…

AVOID BOOKING WITH THIS COMPANY AT ALL COSTS!!!PLEASE AVOID BOOKING WITH THIS COMPANY IF YOU WANT TO PROTECT YOUR MONEY!!!!I booked this villa through Trip Advisor in June 2021 for a holiday with my family in July 2022 and the owner who is listed as "Sukru K of Carrington Group".My booking was accepted and my deposit was taken however, since that time I have sent 8 unanswered messages to Sukru and Carrington!! All I wanted was confirmation that my booking was still good especially given the time between booking and my actual holiday plus Covid has clearly disrupted travel.At this point I found out that the villa is double booked for some of the dates we were meant to be staying.We tried contacting Carrington Group, and they have said that I do not have a booking at all !! Yet Trip Advisor have said they have spoken with the owner who has confirmed our dates.One company is clearly not communicating with the other and so the money I have given them is I presume now lost and my family and I will not be going on holiday!As a test I sent another enquiry through Trip Advisor to book the villa for some alternative dates and funnily enough I received a response from Sukru K within 24 hours, yet all my other messages to the owner have clearly been ignored - strange that!!So please take my advice and do not book this villa or you will lose your money!!If I could give zero stars I would.

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Date of experience: Mar 25, 2022