Wife booked an apartment through Tripadvisor/Holiday Lettings (both work together and you need both accounts to make the booking).The place (house address) does not exist and upon arrival we called the owner who answered and said that he will be coming to hand the keys and to wait on the street. Three hrs later (3am by then) and several subsequent unanswered phone calls no sign of anyone. Left on the street with three children and had to look for a hotel for two nights and made further arrangement for a new letting this time on Airbnb.Wife spent £50 on international phone calls with Tripadvisor to report the fake posting and today 16 whole days after the incident, the listing it is still up on their website and people are still being duped. Called them again this morning and they could not say why the property was still listed neither could the agent talk or reason sensibly either. Asked to speak with a manager and still waiting for a call back and compensation.I can provide proof all the above.Akhtar Moorad.MBA Triple Crown (AMBA)BEng HonsUpdated 16/Aug/2022: Sent a booking request yesterday afternoon after the call to Tripadvisor/Holiday Lettings in the morning to the same fake owner via the Tripadvisor/Holiday Lettings listing. Received an email from Holiday lettings saying that the request has been transmitted to the owner who should be in touch with me soon. This morning finally got an email from Holiday Lettings saying that "Following concerns about this advertiser’s activity, we have been investigating the legitimacy of this listing and it has now been permanently removed from our website."Effectively by requesting a further booking I have prompted Tripadvisor/Holiday Lettings to do what they should have done 17 whole days ago as soon as we reported the fraudulent activity i.e. perform a check and remove the listing.Still no call from the manager who was supposed to call us back about the compensation which falls under their T&C.
