We made a tour reservation in Granada Spain for a tour of the Alhambra. This was a tour company that had 4 + stars on Trip advisor. However, while in Granada it was clear that this and other such companies are running scams with regards to Alhambra entrance tickets. Selling tickets that that do not actually have. However, Trip Advisor allows them to continue to do this without consequence. Clearly they are not working in favor of the traveler rather the travel companies who look to earn money at any cost. This was a TERRIBLE experience and this company lied to us about tickets to the Alhambra with tour. When we showed up at "PLAY GRANADA" we were informed that our tour was canceled. Not only that we were lied to that the "Alhambra" was closed that day due to European Union summit that was actually 2 days later. We went to the tour office and we spoke with officials at the Alhambra which was in fact open and full of tourists. We were informed that these unscrupulous tour companies sell you tickets that in fact they do not have in the hopes that they will be able to obtain tickets for you at the last minute. They also have a restrictive cancellation policy whereby you lose your money if YOU cancel. And yet they informed us that there was no ticket the morning of our tour. What that means is that they know they don't really have tickets and will not have any and yet they hold on to your money in the hopes that you cancel and they keep your money. They are unscrupulous and I would advise Trip Advisor to not have anything to do with any of these companies. Go to the main website of the Alhambra to get your tickets.Do not rely on any companies that do business with trip advisor. Trip advisor does not care about you.
