SCAM!!!We booked a snorkeling boat trip in Cancun via Tripadvisor, which was a scam and Tripadvisor denied refund.It was quite windy in the days before so underwater visibility was terrible. We had a snorkeling booked in Tulum the day before that got canceled because of this, of course that was a responsible and fair service provider, unlike AquaWorld. I texted them in the morning, they canceled the early morning trip but then a few hours later they said that our original planned 11am trip is happening. So they took us out to the reef and surprise, surprise it was like swimming in a murky lake. You couldn't see past your own leg. So they took us out snorkeling where you couldn't do the only thing that was advertised. We complained at the front desk, they agreed but said we need to contact Tripadvisor because we booked through them. So that's what we did, but Tripadvisor says that since we took part on the trip, it happened successfully. A total scam because the provider KNEW that the visibility is useless. The minimum they could have done is advise us in advance about our chances.
