This has been a joke and a nightmare I renewed my passport by mail in April and then decided to expedite my passport because my sister and I had a humanitarian trip to do for a lady in Romania that needed help so June 23rd was the date. I expedited my passport on May 10th got a email back that they would try to process within 72hrs…did not happen I called June 13th now I literately have 10days she took my name date if travel and card info and informed me I should get my passport the 21st if no one contacts me by the 15th call of course wait times are over and hour I could not reach anyone till the 16th and got the most rudest curt person who just said there are no appointments…apparently to go to a place to expedite which was never explained. So no help I call the next week still no help and are the chances I get the same rude person by then it’s past the 23rd and I can leave on the 26th… she proceeds to tell me the systems are down call back in an hour. Well I missed my flight my sister was able to go so now I’m out of money and a ticket and a passport. You people suck there’s no accountability and you lie about email updates for your passport…get off your bottoms and get these passports mailed out or give at least partially our money back …makes no sense to spend that type of money for a RENEWAL!!! And no communication! Not happy!!!!
