I recently placed an online order with Tractor Supply. One of the things I ordered was a pair of cowboy boots. The heel fell off the boot the second time they were worn. (the heels are only attached by a couple of staples) They had also charged my card twice for these boots. I called their customer service about this and ended up having to talk to at least 3 people and was on the phone with them for over 2 hours. They said they would send a replacement and that instead of returning them I could send them a picture of the defective boot (which I did). Kenna, a supervisor there, said they had been having a problem with people being double charged (it had happened to several people) and that she would take care of it and get the overcharge refunded to my card. I did get the replacement boots but the refund has not happened. I am out $184.72 for a crappy pair of boots that cost $83.99. I have emailed her about this but got no reply. I will never do business with this company again and would advise everyone not to; and if you do watch carefully for how much they charge you.
