We booked tickets to a movie night managed by time out, however the weather conditions got so bad that majority of public transport was cancelled and we were not able to attend. We really wanted to make the event but it was out of our control. Time out made no accommodations despite the fact that the majority of attendees would probably not be able to make the event. When we asked to reschedule our tickets to a later date, the refused a refund and weren't even will to offer an exchange. The "customer care team" were completely unsympathetic and unwilling to help in any way. Such a disappointment, will not be using them again.
