Ticketmaster is the worst ticket website to work with. They make the refund/resell payout impossible. I have been trying to get my $18 refund and they are consistently making it difficult and asking me to provide my SSN. I'm not providing my social security # to anyone for $18. Also, you don't need it unless it's a purchase over $500. Refusing to release my refund unless I report $18 to the IRS is insane. Never working with them again, save your money for another provider like AXS.