Working with Thumbtack Pro was a thoroughly disappointing experience. After signing up with Thumbtack Pro, I can honestly say I have had a terrible experience and do not recommend them for other service providers. Not only are their services extremely expensive, the customer service is below par and the leads provided were of extremely poor quality. Hold times for a customer service representative are well over forty five minutes. Customer service is outsourced and escalating to management does nothing additional but get you a prefabricated email. In addition to the fake leads that come through, I was particularly shocked by their refusal to refund any of the funds paid for their services even after repeated requests. In my opinion, this company does not deserve anyone's time or money and I cannot recommend them in good faith. For these reasons, as well as many others, I do not recommend Thumbtack Pro.
