I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one.Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops.So after being re-assured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. TOO BAD THAT WAS A BOLD-FACED LIE!!The contractor did in fact destroy the countertops! He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor.So I naturally tried keeping my calm and reaching out to Thumbtack. I spoke with a friendly rep who (yet again!) assured me they could and would help remedy the awful situation. I sent tons of pics/videos of the before/after countertops. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thumbtack IS AN ABSOLUTE SCAM. The "Pros" are nothing of the sort. DO NOT USE, YOU WILL REGRET EVERYTHING!!!
