Great reputation and service/contact center. Good quality product at reasonable prices Unfortunatelly UPS delivery service was bad. Multiple (5x) delays and changes to the delivery date. When finally delivered, the box was highly damaged and wet, the Combo sound box was damaged and some missing items.Thomann has a very good contact center and fast communication process. After explaining my case the service team offered a solution and delivered quickly the replacement product. Clearly they know what customer satisfaction is and know how to regain their customer trust even when the initial problem was not caused by them directly.
