thomann

4.5
4.5 from 942 Reviews and Ratings
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They tell you to wait and don’t do anything themselves

So basically, I ordered a trumpet about 3 months ago and we ordered it such a long time ago that we can’t even track the parcel anymore. Apparently it is in customs; it hasn’t changed since, when we last contacted the company, they said to wait a few days and we did but nothing has changed. I needed it for school and have now had to quit music because of the fact that I don’t have an instrument to play with. So yeah, I am sick of this. Some people may say that it is just customs or it’s UPS but they should still try to contact them as well, all they did was tell us to wait. I’ve waited for 3 months, I am not waiting any longer. They can either give us our money back or give the trumpet.

1
Date of experience: Oct 05, 2024