thomann

4.5
4.5 from 942 Reviews and Ratings
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Selling broken items as B-stocks and brand new items.

I ordered a B-stock bass from Thomann. The description mentioned that the bass "may have slight traces of use". It was not a problem for me at all, until it turned out that the truss rod doesn't work at all. I don't need a non-functioning bass, so I sent it back. I was negatively surprised that such a company didn't check the bass before sending it or sent it broken on purpose.Some time later I noticed they were selling another B-stock of this exact model, so I gave them a second chance. It was also decribed as "may have slight traces of use". Unfortunately they sent me a bass with a large paint chipping on the headstock which clearly doesn't match "may have slight traces of use". It was not broken during transport, because there was no chippings inside the bag. There was also no multi-tool which is normally sold together with the bass.I'm highly disappointed by their actions. They are trying to sell broken items with false statement or they just don't care about checking items before sending them.EDIT: I wrote to them about these situations and they offered to send me a brand new bass for the previously paid price for a B-stock. I agreed to that and they sent me a bass but it was not brand new as it supposed to be. It was actually the worst of the three I have received even though it supposed to be brand new. There are sharp endings of the frets, there are cuts on the fretboard's wood (between the frets), the bridge is installed in a way that made it almost impossible to set up a proper intonation, the foil on the pickups has been already peeled off which is evident from the air between it and the pickups. Also, the pickups' screws are visibly used improperly (lack of black paint on them and damaged slots). I will never buy anything in Thomann again.

1
Date of experience: Feb 21, 2025