thomann

4.5
4.5 from 942 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Everything is difficult on this store

Everything is difficult on this store. From payment to shipment, to client service. I order +3k€ in an instrument that unfortunetly, only thomann sells in Germany. Shipment is not in 2-3 days as online says, but comes with expedition. The tracking number doesn't works and the expection website also not. Thomann says would come yesterday, I waited the whole day. Wrote client support today. Their answer: We can't say when it comes, maybe this week, maybe next. They will send a message and set up a date. By now I am so irritated with the service I can't give anything more than 1 star.

1
Date of experience: Mar 10, 2025