Wow well this was an insane experience... I signed up for the 7 day trial for the online Times digital access, and then a couple of days later went to cancel my subscription to avoid future billing at full price. Strangely, there was no cancellation button / option in my account. I assumed I was being blind but I called their customer service number who informed me that there is indeed NO WAY to cancel online! Let's take a step back here... you can sign up to pay online, but you cannot cancel online? This is probably the most scammiest, unethical practice I've encountered in a long time and certainly not something I'd expect from a well known national news service!!He then transferred me to their cancellation department, where I was put through a sales pitch and later being placed on hold for no reason (I can only imagine it's because they hope people will put the phone down in frustration instead of waiting to get their subscription cancelled) until finally - after requesting cancellation firmly about 5 times - they agreed to cancel my subscription. Their choice to increase their revenue by making the cancellation process as complicated as possible by deliberately not including a cancellation feature in the users Account area is horrifying and incredibly unethical.
