Cancellation too hard. Deliberately put you on hold for ages before answering, then give you the hard-sell tactics to remain, making you answer survey-style questions before they'll let you leave. If you try to skip, they'll say "the cancellation system is still loading up" - an obvious lie.This is an out-dated practice. Modern digital services offer easy cancellation via simple buttons on the app/website, and people then go back to them in future. I'll never go back to The Times now.
